Phoebe Putney
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Hospital Indemnity Hits the Next Level With HI+

The Challenge

Phoebe Putney Health System has 3500+ employees — from physicians and nurses to professional and custodial staff. The hospital system wanted to move away from traditional employer-provided insurance to a unified program of benefits with incentives for cost and wellness built into every plan.

Phoebe Putney had worked with benefits firm OneDigital on designing a benefits strategy that would make its vision a reality. Now it was time for a carrier to create products that would support the strategy.

Could Phoebe Putney find a carrier to build the new products it envisioned?

How could Phoebe Putney get more of its employees to sign up for new products?

 

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THE SOLUTION

Standard Insurance Company (The Standard)* worked with OneDigital and enrollment firm Hodges-Mace to build and deliver a product that would support the client’s vision.

* Phoebe Putney's partnership is with Standard Insurance Company of Portland, Oregon, which is licensed in all states except New York.

Partnership
Partnership
The Standard Stepped Up
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The Standard Stepped Up

OneDigital looked for a carrier who was willing to partner, adapt to the client’s needs and create a new product. The Standard accepted the challenge.

Innovation
Innovation
Listening Led to Something New
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Listening Led to Something New

Conversations with our client during a two-year collaboration led to an enhanced hospital indemnity group insurance product. We built Hospital Indemnity Plus with a bonus benefit payout if employees stayed within Phoebe Putney’s health system for care.

Communication
Communication
Revamping Our Methods
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Revamping Our Methods

Hodges-Mace delivered the product to Phoebe Putney Employees with a mid-year enrollment strategy that included ongoing education and personalized communications.

Will Peterson

It was unprecedented for The Standard to be willing to establish a new product with a client like us ― we’re not a fortune 100. You could have developed this product and we could have bolted.

Will Peterson, AVP, Human Resources, Phoebe Putney Health System

The Results

9%

Average Enrollment for Hospital Indemnity Insurance

Based on data for the hospital industry1 and Phoebe Putney.2

22%

Enrollment for Hospital Indemnity Plus

Enrollment for HI+ exceeded 22%. That's a record for Phoebe Putney!

    Bar raised

    Bar Raised

    Our innovative work with OneDigital and Phoebe Putney has made the HI+ model more popular with other health systems.

    Win-win

    Win-Win

    Employees enjoyed financial benefits for using their employer’s network. Phoebe Putney saw more business, as incentives drove employees to seek care from their employer.

     

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    Trey Shoemaker

    It has caused waves in the insurance industry. There are now other major carriers who are going to come out with this type of hospital indemnity product. They know they have to do it because this is the new norm.

    Trey Shoemaker, The Standard, Senior Employee Benefits Consultant

    More About This Case Study

    Doctor

    Building Health and Wellness

    Explore the entire case study to see how a unique partnership helped Phoebe Putney achieve its vision for a program of benefits that drove wellness with incentives built into every product.

    Enrollment closeup

    Revamping Enrollment

    Discover how rethinking enrollment led to higher participation and greater retention for Phoebe Putney.

    Partner With The Standard

    Let’s talk about how we can tailor a solution for your benefits.

    Contact a Local Insurance Benefits Office

    1 Voluntary Participation Rates: Spotlight Report, Eastbridge Consulting Group, November 2017

    2 Phoebe Putney Health System internal data, 2017