Common Retirement Plan Questions

I'm having trouble logging in.

If you’ve forgotten your user name, you can recover your user name using your verified email address. If you do not have a verified email address on record or need further assistance, please contact the customer service team at 800.858.5420.

If you’ve forgotten your password, reset it and use your new password to log in.

How do I withdraw money?

Log in and go to Personal Savings Center to withdraw money. Choose “Request a Distribution” from the menu and follow the on-screen prompts. You can also contact your benefits administrator for instructions.

How do I take out a loan?

If your plan allows loans, you can log in and use Personal Savings Center to request a loan. Click “Request a Loan” from the choices on the right side of the screen. Or go to Account at the top of the screen, then select “Request a Loan.” These links will not be available if your plan doesn’t allow loans.